Monitoring

Service Offered
We offer monitoring 24 hours a day, 7 days a week, and 365 days a
year for both fire alarm and security systems. Our central monitoring
station is US Five Diamond Certified and only uses the best
equipment available in the market today. The staff is highly trained to
react to signals fast and efficiently. These professionals are also
bi-lingual in English and Spanish to meet the needs of more
customers. Whenever a signal is sent to the central station, the proper
authorities will be sent immediately.

The system will monitor and log multiple information, including: all
the signals ever sent to the central station accompanied with the time
and date sent, the device that sent the signal, and its location; the
individual who either put the system on test or completely shut off the
system; and the individual who armed and disarmed the alarm, along
with the date and time. It is important to make sure the central
station is receiving the correct signals when the system is first
installed. Any falsified information can cause an individual to be
wrongly accused or to not be able to file the correct report with the
police. The monitoring station has multiple back-up systems if the
station ever fails in a power outage to ensure that your building is
always protected.

False Alarms
Most of the police and fire departments called to an emergency turn
out to be a false alarm. It is extremely important to try to prevent any
false alarms. Most cities will issue a fine to the owner after zero to
three false alarms depending on the city regulations. When a
technician is inspecting or servicing a fire alarm or security system, it
is their responsibility to put the system on test. On the other hand, it
is the owner's responsibility to have their system put on test if they
do any testing or inspecting on their own. With a security system, it
is a good idea to test your own system at least once a year if not more
often to make sure everything is running properly, since it is not
required to be inspected by a technician. Fire alarm systems, on the
other hand, are required to be inspected by a licensed technician at
least yearly.

Permits
Most cities require a security system permit for the owner to operate a
security system. These permits can usually be filled out at your local
police department and prices will vary in each city. Many times if you
do not purchase the permit and renew it yearly, then the police
department will not dispatch to your building, even if you have been on
time with the monitoring payments.

Payments
One of the biggest refreshing differences between our company and
others is that we do not lock you in a contract. Our monitoring
payments are made on a monthly basis, so if you decide to stop the
monitoring for any reason, then the system will stop being monitored
at the end of the month. Other companies claim they do not make you
sign a contract, but you must pay four months at a time, so it's as if
you are signing a four month contract.